One of the main reasons why you cannot hear the sound clearly while using cabled earphones or headphones could possibly be a jack issue. First and foremost, one might think that the problem derives from the headphone itself. In the event that you have checked your earphone with other mobile phones and it is working appropriately, then it is most probably a mobile phone jack issue.
You might be experiencing hissing, crackling or the sound fading in and out from your computer or mobile device when you use headphones, it could be your headphone jack. If you have tested your headphones with other devices to make sure that they are working properly, then the problem is most likely in the jack port. However, there are some simple things that you can to try to solve the problem before seeking repair.
Troubleshooting Headphone Jack Problems
It’s possible that the headphone jack is just dusty or dirty. You can try to clear the mobile phone jack port by using compressed air to clean out the debris to see if this solves your issues. A damp toothpick or cotton swab can also be used to gently clean out the mobile phone jack. Mentioning this, you should be very careful when inserting anything into the jack to avoid further damage to the mobile phone.
If your device hasn’t been updated for a while, this might also be resulting the mobile phone or laptop. Check the settings on your computer or mobile phone device. You might just need to update a driver or adjust the volume. Sometimes a device will automatically mute the volume when headphones are plugged in or removed so it is important to check the sound levels since these might be off.
You should also check the connection by removing the headphones and re-inserting them. They might just be improperly inserted or sometimes not fully inserted. Last but not least, your device might need to be shut down or a bit. We suggest to try restarting the device to see if it solves the problem.
Repairing Your Headphone Jack
If you are not able to get your headphone jack working with cleaning or other troubleshooting methods, the experienced technicians at Cell Phone Repair can help you fix the problem quickly. We offer same day walk-in repairs. You can often have your device repaired on-site while you wait. If you don’t live near a local store, or if you just don’t have time to stop in, you can use our mail-in repair service. We will repair your headphone jack and mail it back to you.